TOP QUESTIONS

When will my order ship?

Due to shipping constraints, we’re facing extended shipping timelines on many items of up to 5-10 business days. In some cases, there will be a delay from when your shipping label is created, and when the shipping company actually picks up the item. When your order does ship we will send you a confirmation email with the tracking information. Please check your spam folders if you are unable to find this email. We are unable to edit shipping addresses once your order has shipped.

What is your return policy?

We want you to be happy with your purchase! Eligible items can be returned with a complimentary return label when a return is requested within 15 days of receiving your purchase. We do not refund original shipping charges. If your item was purchased during a shipping promotion, a 10% return shipping charge will be deducted from the original price of your item. Please contact us and we will provide you with a shipping label to return your product.

All items must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. If your item was sent via freight or white glove as indicated by an oversized or white glove charge, you will be responsible for the return shipping charges. If your item is marked as FINAL SALE or MADE TO ORDER, it is not eligible for return.

I just received my tracking number, but it's not working.

Please allow 2-3 business days for tracking information to update. We often send tracking when the label is created so it sometimes needs time to leave the warehouse.

What if my order arrives damaged?

Sometimes damages do occur in the shipping process even though we do our best to deliver your item in perfect condition. If your item is being delivered with an oversize or white glove carrier, please thoroughly inspect your item before signing for the delivery. Damages or defects must be noted on the receipt with the carrier. We must be notified of your damages within 48 hours of delivery. Please do not hold off on inspecting in your item (i.e., waiting upon project completion or residential move).

 

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