SHIPPING & RETURNS

Our teams are closely monitoring order delays impacted by the surge of the COVID-19 Omicron variant. We are seeing delays with many items from order processing to carrier-related shipping constraints. Please expect delays up to 5-10 business days on your order unless otherwise noted on the product's page. 

Updated March 2022

Shipping

Due to carrier shipping constraints, we’re facing extended shipping timelines on many items of up to 5-10 business days. In some cases, there will be a delay from when your shipping label is created, and when the shipping company actually picks up the item from our warehouse. Additionally, some items are subject to further processing lead times, so please refer to the individual product pages for the most up-to-date information. Items ordered together may not arrive in the same box. We are unable to ship to P.O. and A.P.O boxes.

Preorder items are not yet in our warehouse and the dates presented for those products are estimates only, and are subject to change as we encounter delays. Some preorder items have additional processing lead times once the items become in stock, and may not ship immediately.

After your order is processed, you will receive an email containing a tracking number and confirming that your package has been sent.

Rates apply to the 48 contiguous states. At this time, we do not offer shipping internationally or to Hawaii or Alaska.

Returns

We want you to be happy with your purchase! If your item is noted as eligible for a free return on the product page, it can be returned with a complimentary return label when a return is requested within 15 days of receiving your purchase. We do not refund original shipping charges. If your item was purchased during a shipping promotion or if a free shipping offer code was applied, a 10% return shipping charge will be deducted from the original, pre-discounted price of your item. Please contact us below and we will provide you with a shipping label to return your product.

All items must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. Items must be in new condition, meaning they are in unused/unwashed condition and show no signs of wear. For all lighting and wallpaper, once it has been installed it cannot be returned.

If your item is marked as FINAL SALE or MADE TO ORDER or is a Special Order, it is not eligible for return.

 

START YOUR RETURN

Oversize/White Glove Returns: If your item was marked as oversize or white glove, please contact support@olyie.com to arrange your return. Due to the size of these items, we are unable to issue ground return labels. Freight returns will be issued a refund less original shipping and handling charges in addition to a 25% restocking fee from the original, pre-discounted product price. Return requests will be accepted within 60 days of the delivery. Orders that are cancelled in transit or refused at delivery due to non-damage reasons (include but are not limited to size, color variation, etc.) are also subject to a 25% re-stocking fee.

Please contact us within 48 hours of your delivery to file a damage claim. All items must be fully inspected by consignee and any damages or incorrect items must be noted before signing for your delivery.

Color Note: Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Descriptions of merchandise, including colors or shades, textures, and other feature are provided by the manufacturer; Olyie assumes no liability whatsoever for the description, for variance, including in colors or textures, minor imperfections, and/or for a product not meeting with customer satisfaction, absent a manufacturer-verified defect.

Measurements: Please ensure to measure properly prior to placing any orders. If you have any questions regarding the product’s size and delivery methods, please email support@olyie.com. Orders that are cancelled or refused at delivery due to sizing issues are subject to a 25% re-stocking fee.